TPA2Let us analyze your employees' sales skills. Stop losing sales due to poor call handling!

CallSource Telephone Performance Analysis® is a service that integrates with CallTrack call tracking and LeadScore lead qualification. Recorded calls are reviewed and graded on industry standards or criteria defined by the subscriber. Through comprehensive sales performance evaluations, targeted training courses are recommended to improve sales and customer care performance.

  • Retain your employees by empowering them to succeed
  • Save your time and effort in evaluating call-handling skills
  • Pinpoint skill gaps and relevant training opportunities for your employees
  • Detect changes or trends in your employees' performance

TPA is an industry-leading solution that provides unmatched insight into how your employees interact with customers or prospects.